Why outsource customer service to local experts with perfect German?
High customer satisfaction
Perfect language skills
Significant cost savings
Full
scalability
Focus on core business
As a prospering economic area, the German-speaking countries - Germany, Austria and Switzerland - strongly attract global companies. A key prerequisite for success here is often first-class local customer service. Only by understanding the local market, fluency in German and minimized coordination efforts can efficient and effective customer service be ensured.
We are AV Group
2020
established
5
locations
8
languages
10+
employees
85+
satisfied customers
Our satisfied customers
and many more...
Our customer care services
Business expansion through customer support
Expanding into the German-speaking markets - Germany, Austria, and Switzerland - requires a bespoke, high-quality customer care. As experts in German-speaking client services for foreign companies, we aid you in tailoring your international support solutions to local conditions. Harness our expertise for a successful business expansion.
Development of customer service strategies
A well-considered strategy for customer support is an invaluable competitive advantage. We assist your business in creating custom and efficient customer care solutions for your expansion. Our approach ensures that you, as a global firm, receive first-class German customer support.
Customer support outsourcing
Outsourcing customer care services can relieve your business while maintaining high quality. We offer a comprehensive range of outsourcing solutions for client services, from the telephone hotline to email and chat support. Our goal is to enable a flawless outsourcing of customer support services while maximizing your customer satisfaction.
Full takeover of customer support
We offer customer care takeover for international companies. Our experts fully manage your customer service so that you can focus on your core business. With us, you have a competent partner who professionally manages your customer interactions and consistently improves the quality of your customer relationships.
German-speaking telephone, email, and chat support
As a specialized service provider, we offer you comprehensive telephone, email, and chat support in German. By utilizing multilingual customer service teams, we ensure your customers are attended to in their native language. This leads to improved customer satisfaction and strengthens your image as a customer-centric company.
Customer complaints management
Effective complaint management is essential for any successful client service. With our professional complaints management, we ensure customer concerns are resolved promptly and satisfactorily. This not only increases your customer satisfaction but also contributes to optimizing your processes and products.
Optimizing customer satisfaction
Customer satisfaction is the key to long-term business success. We assist you in increasing the satisfaction of your customers through targeted measures and continuous monitoring. Our focused approach ensures continuous improvement of your client service.
Customer service training
A well-trained customer support team forms the basis for excellent customer service. We offer custom training and further education aimed at educating your employees in all aspects of client services and continuous development.
Local support for the german market
Localized customer support for the German market means more than just providing support in the national language. It's about understanding the specifics of the market and aligning accordingly. With our profound knowledge of the German-speaking market, we offer customer service that is perfectly tailored to the needs and expectations of your customers.
Data protection and compliance in customer care
Data protection and compliance are important aspects of client service. We guarantee that processing customer contacts and customer data always complies with applicable data protection regulations. Trust our customer-centric service, which combines legal safety and top-notch quality.
And many more customized services
We take care of your after-sales service in these markets:
Germany
Austria
Switzerland
Czech Republic
Slovakia
You need other services in Germany? We have the solution!
Market research
Firm foundation
Representative business
Participation in tenders
Local phone number
SEO (Search engine)
Returns management
Strategic consulting
Mediation business partners
Sales agency
Localized translations
Marketing
PPC-Marketing
Legal advice
Location search
Mediation of orders
Social Media-Management
Logistics and fulfillment
Opening a bank account
Let's get talking.
We will advise you free of charge and without obligation.
Frequently asked questions
Why is specialized, German-speaking customer service critical for a successful business expansion in Germany, Austria, and Switzerland?
With our specialized, German-speaking customer support, you create the foundation for your success in the DACH region. We assist you in building solid customer relationships, understanding the local market, and overcoming language barriers.
What are the costs of outsourcing customer support to a German-speaking service provider and how does this compare to hiring internal employees?
The costs of outsourcing customer services vary and depend on your individual requirements. However, you will find that the costs are often lower compared to internal recruitment and training.
What are the benefits of outsourcing my customer service compared to internally handling customer inquiries?
By outsourcing your client services, you can focus on your core business while we take care of serving your customers. You benefit from our expertise and experience while utilizing your resources more efficiently.
How can effective complaint management strengthen my company and improve customer satisfaction in the German-speaking area?
With our effective complaint management, we assist you in identifying issues early and resolving them promptly. This improves customer satisfaction and simultaneously strengthens trust in your company.
How can customer service strategies contribute to business development and expansion in the German-speaking market?
Our thoughtful customer service strategies significantly contribute to the development and expansion of your company. They aid in strengthening your relationship with your customers, improving your market position, and enhancing your competitiveness.
How does good German-speaking customer service ensure a better understanding and higher satisfaction of my customers?
Good German-speaking customer support is essential for customer satisfaction. Through our effective communication and deep understanding of customer expectations, we ensure your customers feel understood and appreciated.
What customer service can a German-speaking customer service provider take over for international companies and what benefits does this bring?
We offer a wide range of customer support services, from telephone support to email and chat support. These services enable consistent and high-quality customer care, which strengthens your customer loyalty and increases customer satisfaction.
How can customer service training enhance the quality of my customer service and lead to a better customer experience?
Through targeted training, we increase the expertise of your customer service team and improve the customer experience. Education in areas like communication and complaint management plays a crucial role in increasing customer satisfaction.
Why is data protection and compliance in customer service particularly important when entering the German-speaking market?
Data protection and compliance with legal requirements are our top priority. We ensure that all processes and measures comply with applicable data protection regulations to gain your customers' trust and minimize legal risks.
How can inadequate German-speaking customer service affect the image of my brand, and why is it crucial to offer high-quality, German-speaking customer service?
Insufficient German-speaking customer service can damage your brand reputation and deter customers. Hence, we place great emphasis on first-rate customer support in German. This ensures that the needs and expectations of your customers are always met.